You can add as many items as you wish to your shopping cart while browsing our store. Once you want to proceed with the order - do so by going to the cart and clicking "checkout". Follow the instructions by providing us with delivery information and select payment method the for your goods - we will ship your package within 4-7 business days.

Please note that as we work hard to get your order ready to ship as soon as possible, we may not be able to cancel your order upon request.

If your order has not yet been fulfilled, it can be fully refunded. Please contact us with your order number and we can take care of it for you!

Your order cannot be refunded if it has already been fulfilled.

** This does not apply to the EU **

EU member states can return their goods within 14 days, as long as they are not damaged.

Please kindly note that as our team works hard to get your order ready to ship as soon as possible, we may not be able to cancel your order upon request.

If your order has not yet been fulfilled please contact us  with your order number and details on the change.

Your order cannot be updated if it has already been fulfilled.

** This does not apply to the EU **

EU member states can return their goods within 14 days, as long as they are not damaged.

Log into your account and select "My Orders" to review your order status. Once your order is packaged and ready to ship, you’ll receive a tracking number via email so you can keep an eye on its activity while it makes its way to you.

Keep in mind that orders shipped with Standard Untracked shipping will not have a tracking number and have a 9-12 business days transit time in the EU.

Don't have an account?

You can use the same email address that you placed your order with to create an account and it will appear under "My Orders".

Tracking numbers are automatically sent as soon as your order is packed! Once the courier picks up the package and scans it into the system, the tracking number can be used to see the information about your order. If the order was packaged on the weekend, it will be updated the next available business day!

** Only orders to Non European Union countries are tracked. **

For detailed information on our shipping practices, please refer to the shipping link in our footer section.

Free shipping on orders over $150 world wide for orders not exceeding 20 kilos.

We ship worldwide!

Shipping time might vary depending on location, shipment method and other factors.

Shipping options will be shown at checkout.

Zazuta crafts ships through standard mail with Deutsche Post. This can take anywhere from 7-21 days (excluding weekends and holidays). Expedited and Priority shipping options are available at checkout! 

Our delivery times are only estimated and are not guaranteed. They will always be estimated in business days (excluding weekends and holidays). Once the packages arrive in the hands of our shipping provider, arrival times are out of our control and in the hands of the shipping service that has been selected. 

Neither Zazuta Crafts nor Deutsche Post are responsible for lost packages if your shipping address is entered incorrectly. 

Zazuta Crafts is not responsible for lost or stolen packages.

You can earn points on your next order as soon as you sign up! Click on the rewards link in the footer section or the Zazuta Rewards icon to the bottom right of our website to log in or sign up to start earning now!

Just find your product on our site, scroll down and you will see an option to leave your review!

P.S. Leave a photo review and get an instant 10% off code emailed directly to you.

Returns are accepted only for EU member states.

We are located in Freising, Germany

Our location is reserved for production and fulfillment of online orders.